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Records desk

VOICEENDED
conv_5c02aa · config v2 · en-US · 10:41:02 → 10:47:14
ACCESS TO THIS CONVERSATION IS LOGGEDPERSONAL DETAILS ARE REDACTED
10:41:02
Conversation started · records · v2 · voice
10:41:03
AGENTRecords desk, how can I help today?
10:41:09
CALLERHi, this is [name]. The invoice on my account shows two charges for one order.
10:41:16
AGENTI can see order R-5120 with two line items dated 3 September. Can you confirm the order date?
10:41:24
CALLERYes, the third. But I only bought one - that line is wrong.
10:41:27
Handoff requested - caller disputes record dataSEQ 6
order_id
R-5120
disputed_item
Duplicate line item
order_date
2026-09-03
10:42:40
HUMAN · T-14Thanks for waiting - I am checking both charges with billing now.
10:47:14
Conversation ended · handoff · 6m 12s